Shipping policy

SHIPPING POLICY

SHIPPING PARTNER

Haybah ships all international orders via DHL Express.

We have selected DHL for its global reliability, secure handling, and professional delivery standards to ensure your order reaches you safely.

SHIPPING DESTINATIONS

Haybah currently ships internationally, with a primary focus on:
• Saudi Arabia
• Gulf region (where service is available)
• Selected international destinations

Shipping availability may vary depending on DHL coverage and local regulations.

SHIPPING TIMEFRAME

Estimated delivery timeframe:

• Saudi Arabia & Gulf (Qatar, Oman, Kuwait, Bahrain, UAE,  ): 7–10 business days
• Other international destinations: 7–10 business days

Please note that delivery timelines may vary due to:
• Customs clearance procedures
• Local regulations
• Weather or operational delays

SHIPPING COSTS

Shipping charges are calculated at checkout based on:
• Destination country
• Package weight and dimensions
• DHL international rates

All shipping costs are clearly displayed before order confirmation.

CUSTOMS, DUTIES & TAXES

International shipments may be subject to:
• Customs duties
• Import taxes
• VAT or government charges

These fees are determined by local authorities and are the responsibility of the customer.

ORDER PROCESSING

• Orders are processed after successful payment confirmation
• Dispatch usually occurs within 2–4 business days
• A DHL tracking number will be shared once the order is shipped

Please ensure all shipping details are accurate to avoid delays.

DELIVERY LIMITATIONS

Haybah is not responsible for delays or failed deliveries caused by:
• Incorrect or incomplete address details
• Customer unavailability during delivery
• Customs delays beyond our control

IMPORTANT NOTICE

As Haybah currently operates without a physical office or warehouse within Saudi Arabia or the Gulf region, all orders are shipped internationally via DHL.

This structure allows us to maintain quality while preparing for future regional expansion.

CLOSING NOTE

We appreciate your patience and trust.

Haybah is committed to transparency, quality, and refined service — from dispatch to delivery.