FAQ's

FREQUENTLY ASKED QUESTIONS (FAQ)

Q1. What type of products does Haybah offer?
Haybah offers premium men’s thobes across three collections:
• Everyday (Classic) for daily comfort
• Formal (Premium) for professional settings
• Occasion (Luxury) for weddings and special events

Q2. How do I choose the correct size?
Haybah thobes are sized based on neck measurements.
Please refer to our Size Guide carefully before ordering.
If you are unsure, we recommend contacting our support team before purchase.

Q3. Do you offer returns or exchanges?
At this stage, Haybah does not offer returns or exchanges due to international shipping limitations.
All orders are final once confirmed.
Please review size guides and product details carefully before placing an order.

Q4. Do you offer refunds?
Refunds are not offered except in rare cases where:
• The item arrives damaged
• The wrong item is sent due to our error
Any issue must be reported within 48 hours of delivery with clear photo or video evidence.

Q5. Where do you ship from?
Orders are shipped internationally.
At present, Haybah does not operate a physical office or warehouse within Saudi Arabia or the Gulf region.

Q6. Which shipping company do you use?
All orders are shipped via DHL Express for reliable and secure international delivery.

Q7. How long does delivery take?
Estimated delivery time after dispatch is 10–14 business days.
Delivery time may vary due to customs clearance or local regulations.

Q8. Are customs duties or taxes included?
No. Customs duties, VAT, or import taxes (if applicable) are the responsibility of the customer and are not included in the product or shipping price.

Q9. How can I track my order?
Once your order is shipped, you will receive a DHL tracking number via email or WhatsApp (if provided).

Q10. Can I cancel or change my order after placing it?
Orders cannot be modified or cancelled once they are confirmed and processed.
Please review all details carefully before completing your purchase.

Q11. Will you offer returns in the future?
Yes. Haybah plans to introduce a structured return and exchange policy once a dispatch center, office, or warehouse is established within Saudi Arabia or the Gulf region.

Q12. How can I contact customer support?
You can contact our support team through the contact details provided on our website.
We aim to respond as promptly and professionally as possible.